I. General Business Policies

  • Our mission is to provide high-quality, personalized online tutoring to help students achieve their academic goals. We focus on fostering a positive learning environment, utilizing innovative teaching strategies, and supporting the development of lifelong learners.

  • We offer tutoring in a wide range of subjects, including but not limited to:

    • Mathematics (Algebra, Geometry, Calculus, etc.)

    • Science (Biology, Chemistry, Physics, etc.)

    • English and Language Arts

    • History and Social Studies

    • Test Prep (SAT, ACT, GRE, etc.)

    • Language Learning (Spanish, French, etc.)

    • College/University-level courses

    All tutoring is conducted online via our virtual platform, which includes live video sessions, screen sharing, interactive whiteboards, and other tools designed to enhance the learning experience.

  • Our tutoring service is available 7 days a week, from 8 AM to 9 PM (ET). However, hours may vary based on tutor availability and demand.

    • Student Enrollment: Students must complete an online registration form, providing necessary personal details, academic background, and tutoring requirements.

    • Account Creation: A client account will be created once registration is complete. Clients are responsible for maintaining accurate account information.

    • Pricing: Prices vary depending on the subject, tutor’s expertise, and the length of each session. A detailed pricing structure is available on our website.

 II. Client (Student/Parent) Policies & Procedures

    • Booking Sessions: Clients can book tutoring sessions via our online platform or by contacting our support team. Sessions should be scheduled at least 24 hours in advance.

    • Cancellation & Rescheduling:

      • Cancellations: Clients must cancel sessions at least 24 hours in advance to avoid being charged for the session.

      • Late Cancellations/No Shows: Cancellations made within 24 hours or missed sessions will incur a 50% fee of the scheduled session cost.

      • Rescheduling: Rescheduling must also be done 24 hours in advance. Late reschedules may be subject to additional charges.

  • Each tutoring session typically lasts 60 minutes, but clients may opt for shorter or longer sessions depending on their needs. Sessions are billed on an hourly basis.

    • Active Participation: Students should actively participate in lessons, ask questions, and engage with the material. Parents should support their child’s learning and ensure a quiet, distraction-free environment during sessions.

    • Technology Requirements: Clients are responsible for ensuring that they have a stable internet connection, a computer with a webcam, microphone, and a reliable web browser for the tutoring platform.

    • Respect for Tutors: Students and parents should treat tutors with respect and refrain from disruptive behavior during sessions.

  • Clients are encouraged to provide feedback after each session to help us continually improve our services. Regular progress reports will be provided by tutors to track the student’s academic growth.

 III. Payment Policy

  • Clients can pay for sessions using credit/debit cards, Zelle, Cashapp or other methods specified on the website. Payments are processed at the time of booking or on a recurring billing cycle for subscription-based packages.

    • Satisfaction Guarantee: If a client is not satisfied with a tutoring services, they should notify the business within 48 hours. We will review the situation and, where appropriate, offer a partial or full refund for the session.

    • Refunds for Cancellations: Refunds for canceled sessions will only be provided if the cancellation is made 24 hours in advance. Late cancellations are subject to a 50% charge.

  • Some clients may opt for subscription plans (e.g., weekly or monthly tutoring packages). Subscriptions auto-renew unless canceled before the next billing cycle. Clients must notify us of cancellations 48 hours in advance.

IV. Privacy & Data Protection

  • We respect the privacy of all our students and their families. All personal information provided during the registration process is kept confidential and used solely for the purpose of providing tutoring services. We comply with applicable data protection laws, including GDPR and CCPA, to safeguard your personal and financial data.

  • Tutors are required to sign a confidentiality agreement to ensure that student information, academic history, and tutoring content remain private and are not shared with third parties without consent.

    Clients are to fill out an NDA, to ensure the uniqueness in services stay strictly used from Fish For Knowledge services and not shared to various platforms.

V. Safety & Security

  • We are committed to creating a safe online learning environment. We use secure video conferencing tools and monitor sessions for inappropriate behavior. Any violations will be handled according to our disciplinary procedures.

  • Clients, tutors, and staff are encouraged to report any issues related to safety, misconduct, or violations of our policies to our support team immediately. All reports will be taken seriously and investigated thoroughly.

VI. Disciplinary Procedures

    • First Violation: A warning will be issued, and the tutor will be required to correct their behavior or performance.

    • Second Violation: A probationary period will be imposed, during which the tutor’s performance will be monitored closely.

    • Third Violation: Termination of the tutoring contract.

    • Unacceptable Behavior: Disruptive, disrespectful, or inappropriate behavior may result in suspension or termination of services. Clients will be given a warning before any drastic actions are taken.

VII . Tutoring Policies & Procedures

  • Tutors are carefully selected based on their academic qualifications, teaching experience, and ability to work with students of varying age groups and learning styles. Our hiring process includes:

    • Submission of a resume and proof of qualifications

    • A background check to ensure a safe learning environment

    • A mock tutoring session to assess teaching effectiveness

    • A verification of subject matter expertise

    • Professionalism: Tutors must conduct themselves in a professional manner during all sessions, maintaining a positive and respectful demeanor.

    • Preparation: Tutors are required to prepare for each session by reviewing the student’s goals, subject matter, and any materials provided prior to the lesson.

    • Confidentiality: Tutors must respect the privacy of students and families, ensuring that personal information and academic details remain confidential.

    • Respect for Boundaries: Tutors must establish appropriate boundaries with students, maintaining a professional and focused environment during tutoring sessions.

    • Time Management: Tutors must begin and end sessions on time. If a tutor will be late, they must notify the student and reschedule the session.

    • Providing Quality Instruction: Tutors must provide engaging and effective lessons tailored to the student’s specific needs.

    • Communication: Tutors are expected to maintain clear and professional communication with students, parents, and the business. This includes updating progress reports and any changes in tutoring schedules.

    • Adapting to Learning Styles: Tutors must tailor their teaching methods to the individual learning styles of each student, utilizing a variety of resources such as visual aids, quizzes, and interactive tools.